Cancellation and Refund Policy

1. Overview

This Cancellation and Refund Policy applies to all subscription plans and one-time purchases made on www.theeventgallery.in. Please read this policy carefully before making a purchase. All payments are processed through Razorpay, our PCI-DSS compliant payment partner.

2. Subscription Cancellation

• How to Cancel: You may cancel your subscription at any time by logging into your dashboard and navigating to Account → Subscription, or by contacting us at hello@theeventgallery.in.
• When Cancellation Takes Effect: Cancellation takes effect at the end of the current billing cycle. You will continue to have access to all paid features until that date.
• Auto-Renewal: Subscriptions renew automatically. To prevent renewal charges, cancel at least 24 hours before your next billing date.

3. Refund Eligibility

4. How to Request a Refund

To request a refund, please:

1. Email us at hello@theeventgallery.in with subject line "Refund Request – [Your Registered Email]".
2. Include your registered email address, order/transaction ID, and the reason for your refund request.
3. We will acknowledge your request within 2 business days.

5. Refund Processing

• Approved refunds are processed within 5–7 business days from the date of approval.
• Refunds are credited to the original payment method (credit card, debit card, UPI, or net banking) used for the purchase.
• Depending on your bank or card issuer, it may take an additional 3–5 business days for the amount to reflect in your account.
• Razorpay transaction fees (if applicable) may be deducted from the refund amount.

6. Chargebacks

If you initiate a chargeback with your bank without first contacting us, we reserve the right to suspend your account pending investigation. We encourage you to resolve disputes directly with us before escalating to your bank.

7. Contact Us

For any questions regarding cancellations or refunds, reach out to us: